KitaKreativ Community Guidelines
Effective Date: 08 February 2026
1. Our Community Values
- KitaKreativ is a marketplace built to celebrate handmade craftsmanship, creativity, and artistic integrity. We encourage:
- Respectful communication
- Honest representation of products
- Fair and transparent transactions
- Support for independent artisans
- All users — Buyers and Sellers — are expected to uphold these values.
2. Respectful Communication
- Users must:
- Communicate politely and professionally
- Avoid harassment, threats, or abusive language
- Refrain from discriminatory or hateful remarks
- Engage constructively during disputes
- Harassment or intimidation of any kind will not be tolerated.
3. Honest & Accurate Representation
- Sellers Must:
- Provide accurate product descriptions
- Use authentic photos of their own work
- Clearly disclose materials, size, and specifications
- Clearly state production timelines for custom orders
- Buyers Must:
- Provide accurate shipping details
- Clearly communicate custom specifications
- Submit truthful claims in refund requests
- False representation may result in account suspension.
4. Handmade Integrity & Artistic Respect
- KitaKreativ is a handmade-focused platform. Users must not:
- Upload mass-produced items falsely labeled as handmade
- Copy or replicate another Seller’s original design
- Reproduce digital products without authorization
- Respect for artistic ownership is fundamental to our community.
5. Fair Transaction Practices
- Users must not:
- Circumvent the Platform by requesting off-platform payments
- Manipulate refund processes
- Submit fraudulent evidence
- Intentionally delay payments or deliveries
- All transactions should be completed through the Platform’s official checkout system.
6. Custom Orders Conduct
- For custom and commissioned works:
- Specifications must be agreed upon clearly before payment
- Buyers should avoid repeated major revisions after approval
- Sellers must communicate realistic production timelines
- Mutual clarity reduces disputes and protects both parties.
7. High-Value & Special Handling Awareness
- For large or fragile items:
- Buyers must ensure delivery accessibility
- Sellers must communicate shipping requirements clearly
- Both parties must acknowledge the inherent risks of transporting handmade works
- Refer to the High-Value & Special Handling Policy where applicable.
8. Digital Products Conduct
- Buyers of digital downloads must not:
- Share files publicly
- Resell or redistribute digital content
- Claim ownership of purchased designs
- Digital purchases are for personal use unless otherwise stated.
9. Reporting Violations
- Users may report violations through the Platform’s support channel: support@kitakreativ.com
- Reports should include:
- Clear description of the issue
- Supporting evidence where applicable
- The Platform reserves the right to investigate and take appropriate action.
10. Enforcement Actions
- If a user violates these Guidelines, the Platform may:
- Issue a warning
- Suspend or restrict account access
- Remove listings
- Withhold payouts (in cases of fraud investigation)
- Permanently terminate the account
- The Platform’s decision in enforcement matters shall be final.
11. Commitment to a Safe Marketplace
KitaKreativ aims to maintain a fair and safe marketplace for artisans and buyers alike. By using the Platform, you agree to uphold these Community Guidelines and contribute to a respectful, creative environment.
