KitaKreativ Privacy Policy

Effective Date: 08 February 2026

1. Introduction

KitaKreativ (“Platform”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Personal Data Protection Act 2010. This Privacy Policy applies to all users of the Platform, including Buyers, Sellers, and visitors. By accessing or using the Platform, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

2. Types of Personal Data We Collect

We may collect the following categories of information:

  • 2.1 Buyer Information:
    • Full name
    • Email address
    • Phone number
    • Shipping address
    • Order history
    • Payment transaction records
  • 2.2 Seller Information:
    • For identity verification and payment processing, we may collect:
      • Full legal name
      • National identification number or passport details
      • Copy of identification document
      • Business registration documents (if applicable)
      • Bank account details
      • Contact information
      • Tax-related information (if required by law)
    • Such information is collected strictly for verification, compliance, and payout purposes.
  • 2.3 Automatically Collected Data:
    • When you use the Platform, we may automatically collect:
      • IP address
      • Device type
      • Browser information
      • Usage data
      • Pages visited
      • Referral URLs
      • Cookies and tracking technologies

3. How We Use Your Personal Data

  • We process personal data for the following purposes:
    • To facilitate marketplace transactions
    • To verify Seller identity and prevent fraud
    • To process payments and payouts
    • To manage digital product access
    • To provide customer support
    • To mediate disputes between Buyers and Sellers
    • To improve Platform performance and user experience
    • To comply with legal obligations
  • The Platform reserves the right to review transaction-related communications where necessary for dispute resolution, fraud prevention, or enforcement of Platform policies.

4. Payment Processing

  • We may share personal data with trusted third parties strictly for operational purposes, including:
    • Payment gateway providers
    • Hosting and cloud service providers
    • Courier and logistics partners
    • Analytics providers (such as Google Analytics)
    • Regulatory or law enforcement authorities, where required by law
  • We do not sell personal data to third parties.

6. Cross-Border Data Transfers

  • Personal data may be stored and processed outside Malaysia.
  • By using the Platform, you acknowledge and consent to cross-border data transfers in accordance with applicable laws.
  • We take reasonable measures to ensure that overseas data processors provide adequate levels of protection consistent with Malaysian legal standards.

7. Google Analytics & Cookies

  • We use Google Analytics to:
    • Analyze user behavior
    • Improve website performance
    • Understand traffic patterns
  • Google Analytics may collect anonymized usage data through cookies.
  • Users may disable cookies through browser settings, though certain features of the Platform may not function properly.

8. Data Retention

  • We retain personal data only for as long as necessary to:
    • Fulfill transaction purposes
    • Comply with legal and regulatory obligations
    • Resolve disputes
    • Enforce Platform agreements
  • Seller verification records and financial transaction records may be retained for a reasonable period after account termination for compliance and audit purposes.

9. Data Security

  • We implement reasonable administrative, technical, and organizational measures to protect personal data against:
    • Unauthorized access
    • Accidental loss
    • Disclosure
    • Alteration
    • Misuse
  • However, no internet-based system can be guaranteed to be completely secure.

10. User Rights

  • Under Malaysian law, users may:
    • Request access to their personal data
    • Request correction of inaccurate information
    • Withdraw consent (subject to legal and contractual limitations)
  • Requests may be submitted through the contact details below.

11. Marketplace Communications

  • To ensure a fair and secure marketplace:
    • Communications conducted through the Platform may be stored.
    • Such communications may be reviewed where necessary for fraud prevention or dispute mediation.
  • The Platform does not monitor private communications outside its system.

12. International Business Expansion

If the Platform expands operations to additional jurisdictions, personal data may be processed in accordance with applicable international standards while maintaining reasonable safeguards.

13. Amendments

We reserve the right to update this Privacy Policy at any time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:
Email: support@kitakreativ.com
Platform Name: KitaKreativ
Operating Jurisdiction: Malaysia

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